Frequently asked questions
Is there any place where I can see your furniture in person?
We have a small office that is furnished with our products, but we have only a limited number of items.
Do you offer fabric samples?
Yes, we have samples of our fabrics. Please email us your request and address, and we will send them to you. However, we do not have samples of our leather. Both our leather and all our fabrics are available for viewing at our office.
Why do I see similar products online at lower prices?
This is a question we hear often — and it’s an important one.
At Nue Modern, we understand that many online stores offer furniture that looks similar to ours at first glance, often using the same product names or images. However, while the designs may appear alike, the quality, craftsmanship, and materials are not the same.
Our furniture is built to designer specifications, using premium-grade materials and precise production standards to ensure authenticity, comfort, and longevity. Many lower-priced replicas cut corners in ways that significantly affect the final result — in both appearance and durability.
Here are some key differences that set Nue Modern apart:
• Stainless Steel: We use genuine #304 stainless steel tubing and bar stock, not chrome-plated tubing or low-grade flat stock.
• Leather: Our pieces are upholstered in top-grain Italian leather, rather than low-grade or split leathers.
• Fabrics: Our textiles are European-made and carefully sourced for quality, texture, and colour consistency — unlike cheaper wool blends.
If you come across a product that looks like ours, even if it shares the same design name, rest assured — it is not a Nue Modern product.
We do not sell through third-party marketplaces; our pieces are available exclusively on our website.
Who makes your products and where are your products made?
This is perhaps our most popular question. The majority of our products are made at our overseas factory in China. Working directly with this factory under an exclusive agreement, we supply them with leather, fabric and other components so they manufacture our products to our specifications. As much as possible, we control all aspects of production — from the creation of the frames to sewing, shipping to the UK, final inspection in London, and then shipping to you, the customer. This business model allows us to customise the upholstery on any item, as well as the wood and metal finishes, at a competitive price.
What is the Anticipated Delivery Timelines?
In-Stock & Smaller Items
• Smaller products — such as lighting, accessories, and select furniture — are typically shipped from our warehouse in China within 5–7 business days of the order date.
• Delivery can take approximately 2–5 weeks, depending on your location and customs clearance.
Made-to-Order Items
• Made-to-Order pieces are specially crafted for you.
• Production usually takes 4 weeks, followed by 6 weeks for shipping and 2 weeks for customs clearance before the item arrives at our UK warehouse.
• Once your order reaches the UK, our team will contact you to arrange a convenient delivery date.
Custom Orders (COM & COL)
• For Custom Orders — where you supply your own fabric or leather — production begins once your materials arrive at our manufacturing facility.
• The total process, including manufacturing and shipping, generally takes 14–18 weeks to reach our UK warehouse, depending on customs and logistical factors.
What are your Shipping Rates & Delivery Options?
We collaborate with trusted global and UK delivery partners to maintain high shipping standards and a smooth delivery experience. While we do our best to prevent delays, unforeseen circumstances such as port congestion, customs inspections, or weather conditions may occasionally affect timelines.
Our support team will keep you informed at every stage and is always available to assist with any questions or concerns.
Upon receiving your order, please inspect the packaging immediately. If you notice any visible damage, take photographs and contact our support team right away so we can assist you promptly.
Please note: Additional delivery charges may apply to remote areas or regions that require special access arrangements.
We ship to all European countries. For countries outside the EU, please get in touch with us, and we will provide a tailored quote.
Shipping Fees
Our shipping fees are calculated based on the total weight and volume of your order.
The charges shown at checkout do not reflect the full carrier cost, as Nue Modern absorbs a portion of the shipping expense to keep rates fair and transparent for our customers.
Standard Curbside Delivery
Our Standard Curbside Delivery service offers a secure and cost-effective way to receive your order quickly and safely.
Once your items have arrived at our UK warehouse and are ready for dispatch, delivery to your address typically takes up to 15 business days.
If you require in-home delivery, don't hesitate to get in touch with us before your order ships, and we will be happy to provide a tailored quote.
Important Delivery Information
To ensure a smooth delivery, please note the following:
• An adult (18+) must be present to receive and sign for the delivery.
• Our partnered carriers deliver to the kerbside only and will not enter your property or building.
• Deliveries do not include carrying items upstairs, entering apartment buildings, or moving items into rooms.
• Assembly and packaging removal are not included in the standard service.
• Pallets will not be broken down into individual items at the time of delivery.
We recommend arranging assistance on the delivery day to help move your furniture inside safely.
Need Help?
Our customer care team is here to help with delivery updates, scheduling, or any concerns you may have.
You can reach us at info@nue-modern.com for assistance.
At Nue Modern, our goal is to make your delivery experience as smooth and transparent as possible — from the moment you place your order to the moment your furniture arrives at your door.
What is your Returns Policy?
At Nue Modern, your satisfaction is our priority. We want you to love your purchase as much as we do. If, for any reason, you are not entirely satisfied with your order, we’re here to help — within the guidelines below.
Standard Items
We accept returns for standard (non-customised) items within 14 days of delivery, provided they are:
• Unused and in their original packaging
• In the same condition as received
• Accompanied by proof of purchase
Once we receive and inspect your return, we’ll notify you of the outcome.
If approved, your refund will be processed to the original payment method (credit or debit card).
Please note that delivery charges are non-refundable unless the item is returned due to fault or damage.
Made-to-Order & Customised Items
All made-to-order, customised, or COM (Customer’s Own Material) items are non-refundable and non-exchangeable once production has begun.
This includes any products made to your specific dimensions, fabric, colour, or finish.
If your made-to-order item arrives damaged or defective, please contact us within 48 hours of delivery with photographs and a description of the issue. We’ll work with you to resolve it promptly, either by repair, replacement, or store credit as appropriate.
Approved refunds for made-to-order items are issued as store credit, which can be applied towards future purchases.
Bank Deposit Payments
If your original payment was made by bank deposit, any approved refund will be issued as store credit.
Damaged or Faulty Items
We take great care to ensure your furniture arrives in perfect condition.
If your item arrives faulty, damaged, or incorrect, please notify us within 48 hours of delivery by emailing info@nue-modern.com with:
• Your order number
• Photos of the issue
• A brief description of the problem
We’ll assess the issue and arrange a suitable resolution as quickly as possible.
Returns Process
To initiate a return, please contact our customer care team at info@nue-modern.com for instructions.
Please ensure the item is securely packaged in its original materials to prevent damage during transit.
Return shipping costs are the customer’s responsibility, except in cases of damage or error on our part.
Store Credit
Store credit is issued electronically and is valid for 12 months from the date of issue. They can be applied towards any future purchase at Nue Modern.
Final Note
Every piece from Nue Modern is crafted with care and attention to detail.
We appreciate your understanding that many of our products are made to order and that each item is unique. If you have any questions before purchasing, our team is always happy to help you make an in